Alexa - Stopping Unsolicited Messages

1)

Open the ‘Alexa’ App

Screenshot of an Amazon Alexa app home screen on a mobile phone, showing options for activity, adding an alarm, making a call, and Favourites. The time is 7:13 and the battery is 38%. Navigation menu icons at the bottom include Home, Light, and Menu.

2)

Tap on the 3 lines at the bottom middle

3)

Tap on ‘Communicate’

Screenshot of the Amazon Alexa app menu showing options such as Music & More, Communicate, Lists & Notes, Reminders, Routines, Skills & Games, Calendar, Settings, Alexa Privacy, and menu_help. The time displayed is 7:13, with Wi-Fi and battery icons at the top.
Mobile phone screen showing the Alexa app with options for communication, including call, share, drop in, and announce, with a purple banner inviting to call friends and family using Alexa, and icons for top connections, messages, and navigation at the bottom.

4)

Tap on the 2 people icon at the top right

5)

Tap on the 3 dots at the top right

Screenshot of a smartphone contact list with options for Alexa-to-Alexa calling, adding new contacts, quick access contacts, and status icons including Do Not Disturb and Offline.

6)

Tap on ‘Block Contacts’

Screenshot of a mobile phone app in the 'Manage Contacts' section, showing options for adding, blocking, importing contacts, and managing communication settings.

7)

Tap on ‘Block Unknown Numbers’

8)

Tap on ‘Block by Contact Name’ and tap on the contact to block or Tap on ‘Block by Phone Number’ and input the phone number to block

Smartphone screen displaying call blocking settings, with options to block by contact name, phone number, or unknown numbers, and a toggle to block unknown numbers.

9)

Tap on the Back Arrow at the top left

10)

Tap on ‘More Communication Settings’

Screenshot of a phone screen showing a contact management interface with options to add contacts, groups, manage favorites, block contacts, import contacts, set contact access, and emergency contacts. There is also a blue button labeled 'More Communication Settings' and icons for home, lights, menu, and a microphone at the bottom.

11)

Click on ‘Drop In preference’

Smartphone screen showing Alexa app settings for communication, with options including managing contacts, drop-in preference, announcement, calling preference, and additional settings like Alexa devices, enhanced features, notifications, and calling accounts.

12)

Disable ‘Household Drop In’

Screenshot of a smartphone showcasing Alexa Drop In settings, with options to enable household drop-in, privacy blur, and device controls.